This is a short list of Australian services for trans and gender-diverse young people and the people who love them. Every service below was checked on 21 October 2026. Phone numbers and hours change, so check the service's own website before you call.
If you're a young person: you can contact most of these services yourself, often without telling anyone. If you're a parent or carer: several services are just for you, because supported parents are better able to support their kids.
Transform Transwear is a clothing business, not a health or counselling service. We share this list because families often ask us where to go next.
We've also compiled some conversation starters for initiating conversations with family or school about transitioning.
If someone is in immediate danger, call 000. The services below are free and available across Australia.
|
Service |
Who it's for |
Phone |
Hours |
|
Anyone in crisis |
13 11 14 |
24/7 |
|
|
Young people aged 5 to 25 |
1800 55 1800 |
24/7, also webchat and email |
|
|
Young people aged 12 to 25 and their families |
1800 650 890 |
3pm to 10pm local time |
|
|
LGBTIQA+ people and the people who support them |
1800 184 527 |
3pm to 9pm local time, also webchat |
QLife's hours changed on 1 December 2025. Many websites, including some of the services below, still list the old 3pm to midnight hours. QLife is peer support, not a crisis line. For a crisis, call Lifeline or 000.
Minus18: Australia's national charity for LGBTQIA+ young people. It runs events (including the Queer Formal), leadership programs and free online resources, and offers training for schools. Contact: info@minus18.org.au.
Freedom Centre (WA): a peer-led drop-in centre for LGBTIQA+ young people aged 12 to 25. It has an online Discord drop-in for young people anywhere in WA, plus free counselling in person or by telehealth. Contact: (08) 9482 0000, freedom@waac.com.au.
Open Doors Youth Service (QLD): Queensland's dedicated LGBTIQ+ youth service for ages 12 to 24. It offers social groups, one-on-one support with lived-experience youth workers, and free counselling. Young people join by filling out a referral form on the website.
Twenty10 (NSW): support, counselling and social groups for LGBTIQA+ young people aged 12 to 25, including an online Discord space for ages 13 to 25.
Transcend Australia: a national charity for families of trans, gender-diverse and non-binary young people, founded by a parent. It offers peer support, evidence-based information, a parent guide and family events, and also supports parents of adult trans children. You start with a confidential intake appointment. Transcend is not a crisis service.
Parents of Gender Diverse Children (PGDC): peer support run by parents. It begins with a support call from an intake coordinator who is also a parent, then connects you to small groups and support for your child and their siblings. Parents can refer themselves. Contact: (03) 9663 6733, info@pgdc.org.au. When you fill in their online form, include your state so they can connect you with someone local.
Transforming Families: a free website for parents made by The Kids Research Institute Australia with parents and community groups. It includes plain-language research summaries, videos, and scripts for talking to your GP, your child's school and extended family.
Rainbow Door (VIC): a free LGBTIQA+ helpline run by Switchboard Victoria for LGBTIQA+ Victorians and their families. It offers information, support, referral and short-term case management. Contact: 1800 729 367, 10am to 5pm, 7 days.
Australian Capital Territory
Anywhere in Australia: PGDC keeps a resource page for each state and territory, and can connect families with local groups that aren't publicly listed. Start at pgdc.org.au.
Start with a GP you trust. Specialist gender services for young people need a referral, waitlists are often long, and the rules differ from state to state. Transcend Australia and PGDC can help you find services where you live.
Royal Children's Hospital Gender Service (VIC): a statewide service for Victorian children and adolescents. It needs a referral from a GP or paediatrician, takes new assessments up to the child's 16th birthday, and does not accept interstate referrals. It is not a crisis service. When we checked, its page said it was continuing to care for patients and to accept new referrals.
Other states: access to gender-affirming care for under-18s has changed in some states in recent years. For example, Queensland restricted access for under-18s. Rules may have changed again since this list was written, so check with your GP or one of the family organisations above for where you live.
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